Daily Archives: July 6, 2025

I was having coffee with my brother Frank yesterday when I asked the question, “Whatever happened to good customer service?” It’s getting rarer and rarer today. No one wants to wait on you. When you go in a store, you are treated like an inconvenience. People want your money, but they don’t want your presence. For that matter, people want to be paid – but hate the fact they have to work.

I believe much of the problem has to do with 21st century parenting. Children are raised without responsibilities. They are given everything, whether they work for it of not. So the child grows up believing:

“I live TO MYSELF. If it’s not about ME, then I don’t care. My entire responsibility in life is to please MYSELF. I will live my life MY WAY, like Frank Sinatra, then when I die I will die TO MYSELF. Nobody else matters but ME.”

I can tell you horror stories, and you can probably tell me the same. I went to CVS with a coupon the other day, and the cashier treated me like dirt. People refuse to say “thanks for coming” or even “thank you”. It’s just, “Give me the money, get out!” I’ve had cashiers ring up my order wrong, and when I… Continue reading →